Frequently Asked Questions (FAQ)
Everything you need to know to get started with PocketPulse POS.
Welcome to the PocketPulse Help Center! Whether you are just downloading the app for the first time or setting up your digital payment gateway, we are here to help. Below, you will find answers to the most common questions about getting started, processing payments, and using our POS features.
Section 1: Getting Started & App Usage
Start selling in minutes. Learn how to download the app, register your account, and start capturing your very first cash transactions immediately.
Q: How do I download the PocketPulse POS app?
A: You can download the Pocket Pulse POS app directly from the Google Play Store here: Download Pocket Pulse POS on Google Play
Q: Can I start using the app immediately after registering?
A: Yes! Upon registration, you can immediately start using the PocketPulse POS app to manage your inventory, generate reports, and capture cash payments.
Q: How do I complete my full merchant application form?
A: After registering on the app, please log in to our web portal at https://app.pocketpulse.my/userpanel/login. Use the same registered phone number and password you created in the app to access the portal and complete the full merchant application form.
Section 2: Payment Gateway & Merchant Setup (Fasspay)
Unlock the full power of PocketPulse. This section covers the requirements and timelines for activating your Online Payments, QR, and Card Tap features via our partner, Fasspay.
Q: When can I start accepting Online Payments, QR, and Bank Card taps?
A: While you can capture cash payments immediately upon registration, accepting Online Payments, QR (DuitNow / 8 QR), and Bank Card taps is only applicable after your merchant registration has been fully completed and approved.
Q: What documents do I need to submit for my merchant account?
A: Once you have completed the application form on the web portal, download it and email it to [email protected]. Please ensure you attach the following required documents:
- Copy of IC (Identity Card) or Director’s ID
- Latest Bank Statements
- SSM (Suruhanjaya Syarikat Malaysia) Registration documents
- Any other relevant business licenses (if applicable)
- Photos of Business Premises or Business Locations
Q: How does the approval process work and how long does it take?
A: Once we receive your completed form and documents, our team will verify them and extend your application to our payment partner, Fasspay. Please expect 5 to 14 days for the processing and approval of your merchant account.
Q: When will I receive the funds from my digital transactions? A: All approved digital transactions (Online Payments, QR, and Card taps) operate on a T+1 settlement cycle. This means the funds will be credited to your registered bank account on the next business day following the transaction. (Note: Transactions made on weekends or public holidays will be settled on the next working day).
Q: How will I know if my application is approved?
A: You will be notified via email as soon as we have an update on your application status. If Fasspay requires any additional documents or clarifications, we will also email you immediately to guide you on the next steps.
Section 3: General POS Features
Discover what makes PocketPulse the ultimate operational hub for your retail or F&B business.
Q: What are the key features of PocketPulse POS?
A: PocketPulse is a comprehensive Android POS system designed for modern businesses. Key features include:
- Multi-branch and role-based access control (Master Admin, Admin, Sales).
- Real-time inventory and stock management.
- QR and Barcode scanning for fast checkout.
- Bluetooth receipt printing.
- Customer and supplier debt tracking.
- Expense logging with receipt uploads.
- Automated cash flow and transaction reports.
Q: Does PocketPulse support an online storefront?
A: Yes! PocketPulse features an auto-synced online storefront, allowing you to manage both your physical and digital sales seamlessly from one centralized dashboard.
Q: Can I manage multiple branches with PocketPulse?
A: Absolutely. The system is built with multi-branch support, allowing Master Admins to oversee inventory, sales, and staff across all locations from a single dashboard.